Send the route. A coordinator confirms the vehicle.

Quotes are returned within 2 business hours during dispatch hours. Your booking is confirmed only after we verify availability for the requested class and date.

Dispatch desk

Reach a coordinator before you confirm the route

Requests are answered by a coordinator who checks vehicle availability for your exact date, not by an automated queue. A quote request sent from the form above returns a written reply within 2 business hours while dispatch is open.

Telephone

+380 989 908 9170

Same-day transfers: call, do not email.

Email

info@cookingreciless.com

Include city pair, date and passenger count.

Dispatch hours (Kyiv time)

Mon to Fri 08:00 to 20:00

Saturday 09:00 to 18:00, Sunday 10:00 to 16:00.

Office

Business Center Horizon, 12 Khreshchatyk Street, Kyiv, 01001, Ukraine

Visits by prior arrangement with the dispatcher.

Confirmation window

A booking exists only once a coordinator has checked availability and sent written confirmation. Requests received before 12:00 during dispatch hours are handled the same day; later requests move to the next dispatch morning.

Quote reply: Within 2 business hours
Advance notice: 24 h standard / 48 h van class
Cancellation: Free up to 24 h before pickup

Refunds return to the original payment method within 5 business days. Full terms sit in the policy summary below. Registered as PE cookingreciless.com, code 71684315.

Policies before you submit

What applies once a route is quoted

Four conditions govern every intercity booking. They take effect from the moment a coordinator confirms vehicle availability, not when the request is sent.

Waiting time: 30 minutes of included waiting at a city pickup address and 60 minutes at Boryspil or Zhuliany arrivals, counted from the scheduled time. Additional waiting is billed per started hour at the confirmed rate.
Cancellation: Free of charge up to 24 hours before pickup. Inside 24 hours, 25% of the quoted fare is retained to cover the reserved vehicle and chauffeur block.
Refunds: Returned to the original payment method within 5 to 7 business days of approval. Card processing time is set by the issuing bank, not by dispatch.
No-show: If the passenger cannot be reached within 45 minutes of the scheduled pickup and the chauffeur has departed, the full quoted fare applies.

Full wording sits in the Cancellation and Refund Policy and the Pricing and Fees Policy. For same-day route changes, call dispatch on +380 989 908 9170.